Important information when ordering with Fatbeats.com
Order Processing Time
Online orders are processed within *3-4 business days or *7-9 business days depending on availability.
Due to the current COVID-19 pandemic, our shipping and processing times have been extended. Please note, we are still shipping and attending to customer service inquiries as per usual. Delays in supply chain, shorter fulfillment schedules, as well as extended processing from USPS have forced these delays for the time being. Thank you for your patience and business as we navigate these difficult times!
Order processing time is separate from shipping time requested.
We try and offer as many upcoming projects available for pre-order when the releases have moved into production. However, due to the nature of manufacturing and production, pre-order dates may change. If your pre-ordered items are holding your package from arriving please email us with a request to ship the in-stock items and pre-orders when they become available.
If your order contains pre-order items we will hold the package until all titles are available to ship. Please specify in the comments section of the checkout if you would like to: a) hold your entire order until it can be entirely fulfilled or, b) have the in-stock items shipped immediately and the pre-ordered items ship when available. Please note that option B may require additional shipping charges as multiple packages will be shipped.
Out of Stock Items
Our stock rapidly changes and we try and set in place a system that avoids purchasing items that become out of stock. However, if a product ordered is out of stock or on back-order, we will reach out and give you the chance to change or cancel your order. If you choose to cancel, you will be refunded in full.
If your order contains digital items you will receive a digital download link after checkout and it will also be sent to the email provided at checkout.
All sales are final. However, if the item ordered is different from the item you receive, please contact us and we can arrange to get you the desired product.