Online orders are processed within *3-4 business days or *7-9 business days depending on availability.
Due to the current COVID-19 pandemic, our shipping and processing times have been extended. Please note, we are still shipping and attending to customer service inquiries as per usual. Delays in supply chain, shorter fulfillment schedules, as well as extended processing from USPS have forced these delays for the time being. Thank you for your patience and business as we navigate these difficult times!
Order processing time is separate from shipping time requested.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We try and offer as many upcoming projects available for pre-order when the releases have moved into production. However, due to the nature of manufacturing and production, pre-order dates may change.
If your pre-ordered items are holding your package from arriving please email us with a request to ship the in-stock items and pre-orders when they become available.
If your order contains pre-order items we will hold the package until all titles are available to ship. Please specify in the comments section of the checkout if you would like to:
a) Hold your entire order until it can be entirely fulfilled or,
b) Have the in-stock items shipped immediately and the pre-ordered items ship when available. Please note that option B may require additional shipping charges as multiple packages will be shipped.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Upon order shipment, you should receive a shipping confirmation at the e-mail address used to place the order, which will contain all relevant shipment details, including what is shipping your way, the address it's going to and the tracking number for that shipment.
To track your order at any time, visit your account page to view your order status and tracking information.
Don't have your order number? Confused your order's status? Does it look like your order is going somewhere other than your address? Not to fear! Drop us a line as soon as you realize there might be an issue, and we'll sort it out as soon as possible.
If your order has not yet shipped, we can change your shipping address -- please contact us here as soon as possible to make those changes.
If your order has already shipped and you would like your order re-shipped to a different address, get in touch with us as soon as possible and we'll let you know if we're able to re-route or reship your order.
Please allow 24-48 hours for tracking to update and begin reflecting progress.
Note that tracking does not always update in real-time and delays in tracking updates do not necessarily reflect a lost or misdelivered package.
If tracking shows that your package has been delivered but you have yet to receive it, please allow 24 hours for it to be delivered, then get in touch with your local post office, as all USPS claims must be filed by the recipient and they're usually able to help track down the package. If they're unable to help you, or if you have further questions, please get in touch with us.
Note that if a lost or misdelivered package was shipped to the shipping address as entered, additional shipping charges may be due before that package can be re-shipped.
You'll automatically receive an e-mail the moment we ship your order out to you listing the contents of the order, shipment information and more. If you don't receive an e-mail from us within 1-2 business days of placing your order, please contact us to find out why.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
If you received a different item from the one you ordered or the one described on your order, or the item was damaged or defective, we're very sorry! We do everything we can to ensure that our orders go out correctly, but mistakes do happen.
Get in touch with usas soon as you realize the error, and we'll be more than happy to resolve the issue. Including photos and/or video of the issue or defect with your e-mail will help expedite the return process.
We do our very best to ensure that every item we ship will arrive at its destination in the best condition possible.Due to circumstances out of our control, though, we understand that damages do sometimes still occur in transit, and will gladly exchange or refund any damaged items within 21 days of order delivery.All returns must be authorized prior to return, click herefor more information on return authorization. Note that all unauthorized returns will be denied and returned to sender.
You can return or exchange any unopened or defective items within 30 days of order shipment for a refund to the original method of payment.
Any valid return request initiated after 30 days of order shipment will be refunded in store credit.
Any return request initiated after 90 days of order shipment will be denied, barring any extraneous circumstances.
If you receive a defective item, or one that you feel does not fit the description or condition described on our site, you must initiate a claim within 60 days of receipt. For obvious practical reasons, we cannot accept claims of this nature after that window has elapsed. If your order has yet to ship, contact us if you'd like to change or cancel it.